Vedic Roots takes great pride in delivering your favorite Ayurvedic beauty and wellness products safely, swiftly, and with care.
Our goal is to make sure every order reaches you in perfect condition — reflecting the purity and trust of our brand.
This Shipping Policy outlines how your orders are processed, shipped, and delivered.
1. Order Processing Time
Once your order is placed successfully, our team begins preparing it with utmost care.
Processing time: 1–2 business days (excluding weekends and holidays).
Orders placed after 4:00 PM are processed on the next working day.
During festivals, promotions, or high-demand periods, processing may take an additional day or two — but we’ll always keep you informed.
2. Shipping & Delivery Timelines
We deliver across India through trusted courier partners.
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Other Cities | 5–7 Business Days |
| Remote Areas | 7–10 Business Days |
3. Shipping Charges
Free shipping on all prepaid orders above ₹1499 within India.
For orders below ₹999, a nominal shipping fee of ₹60–₹80 applies (according to location).
Cash on Delivery (COD) orders may include an additional COD handling fee.
4. Order Tracking
Once your order is shipped, you’ll receive an email and/or SMS with your tracking ID and courier details.
If you face any issue with tracking, please contact us at bansiwala@gmail.com
5. Shipping Partners
We work with reliable and well-known courier services to ensure safe and timely delivery, such as:
Delhivery
Blue Dart
DTDC
Our partners are chosen for their proven delivery efficiency and professionalism.
6. Delivery Attempts
If you are unavailable at the time of delivery, our courier partner will make up to two attempts to deliver your package.
If delivery fails after multiple attempts, your order will be returned to us.
In such cases, we can re-ship the order (shipping charges may apply again).
7. Damaged or Missing Packages
We pack every product with care, but in rare cases:
If you receive a damaged or tampered package, please refuse delivery and notify us immediately.
If your order is partially missing or delayed, contact us within 48 hours of delivery.
Our team will investigate and ensure a prompt resolution.
9. Incorrect Address or Details
Please ensure your shipping details (address, phone number, pin code) are entered correctly at checkout.
We cannot be held responsible for delays or losses caused by incomplete or incorrect information provided by the customer.
10. Delays Beyond Our Control
While we strive to deliver every order on time, certain external factors may cause delays — such as:
Weather conditions
Courier disruptions
Public holidays or strikes
We appreciate your understanding and patience in such cases.
Rest assured, our support team will assist you throughout the process.
11. Contact Us
For any shipping-related queries, please reach out to:
Phone Number – +91 74949 51053
E-mail – bansiwala@gmail.com