Vedic Roots is committed to delivering pure, natural, and high-quality Ayurvedic beauty products.
Your satisfaction and trust mean everything to us. While we ensure every order reaches you in perfect condition, we understand that there may be rare cases where a return or refund is required.
This Refund & Return Policy outlines how we handle such situations with honesty, fairness, and care.
1. Eligibility for Returns
Due to the personal and hygienic nature of Ayurvedic skincare and beauty products, we can only accept returns in the following situations:
You received a wrong product (different from what you ordered).
The product arrived damaged or defective.
The product was missing or incomplete in your shipment.
If any of these issues occur, please contact our support team within 48 hours of receiving your order.
Email: bansiwala@gmail.com
Include your order number, product details, photos or videos of the issue, and a brief explanation.
2. Conditions for Return Approval
For a return or refund to be approved:
The product must be unused, unopened, and in its original packaging.
You must report the issue within 48 hours of delivery.
The product must be returned within 7 days after approval by our support team.
Products that are used, opened, or tampered with cannot be returned for hygiene and safety reasons.
3. Non-Returnable Items
Please note that the following items are non-returnable:
Opened or used products
Items purchased during special sales or promotions
Gift cards or samples
Products damaged due to misuse or mishandling after delivery
4. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved:
The refund will be processed within 7–10 business days to your original payment method.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit (as applicable).
5. Replacement Policy
If you received a damaged or defective product, we’re happy to replace it with a new one at no additional cost.
Replacements are subject to product availability. If the product is out of stock, we will issue a full refund or store credit, as per your preference.
6. Order Cancellation
You may cancel your order within 12 hours of placing it, provided it has not been shipped.
Once an order is shipped, it cannot be canceled.
For prepaid orders, refunds for canceled items will be processed within 5–7 business days.
7. Shipping Costs
If a return is approved due to an error on our part (wrong or damaged product), we will bear the shipping costs.
For any other returns (if exceptionally approved), the customer is responsible for return shipping costs.
8. Damaged or Missing Orders
If your package appears tampered with, damaged, or partially missing, please refuse delivery and inform us immediately at bansiwala@gmail.com
We will coordinate with our logistics partner to resolve the issue promptly.
9. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
Check your bank account again.
Contact your credit card company or bank — processing time may vary.
If the issue persists, reach out to us at bansiwala@gmail.com for assistance.
10. Our Commitment
At Vedic Roots, every product is handcrafted with love, care, and ancient Ayurvedic wisdom.
We deeply value your trust and are committed to ensuring your experience with us remains smooth, satisfying, and transparent.
11. Contact Us
For any return, refund, or order-related support, please contact:
Phone Number – +91 74949 51053
E-mail – bansiwala@gmail.com